Privacy Policy

By contacting CS Express in order to make an enquiry or to place an order for a service you are deemed to have read and agree to be bound by this Privacy Policy.

1. What personal information is collected from you

Personal information which we may collect from you include, but are not limited to, your name, postal address, delivery and collection addresses, fax, phone number, ABN and e-mail address. This personal information may also include details of the services which you have purchased from CS Express, such as the date that you purchased the service and the nature of the goods to be delivered. If you provide financial information to us, or establish a credit account with us to pay the fees we charge, we collect some additional necessary information, such as a billing address, a credit card number and credit card expiration date, financial institution account details and tracking information from cheques or money orders.

2. How we collect your personal information

CS Express will endeavour to collect information directly from you whenever possible. CS Express collects personal information about individuals in a number of ways, including:

  • Directly from you when you make a telephone enquiry or place an order for a service over the phone;
  • Directly from you if you send us personal correspondence, such as emails or letters;
  • When you provide information through our Websites;
  • Completion of CS Express’s service forms;
  • From third parties such as from credit reporting agencies;
  • From publicly available sources of information;
  • Information directly collected or received from an external agency where it is deemed necessary and considered normal business practice, so that we can continue to provide you with our services; and
  • From our own records of how you use our services.

We only collect personal information which is necessary for us to conduct our business, to provide our goods and services, and to meet our legal obligations, or otherwise in accordance with any specific consent given by you.

3. When we disclose your personal information

In order to deliver the services you require, CS Express may disclose your personal information to organisations outside CS Express. Including but not limited to, organisations, which carry out our:

  • Customer enquiries;
  • Mailing operations;
  • Billing and debt-recovery functions;

We endeavour to take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

In addition, we may disclose your personal information to:

  • Any parties necessary to provide the services which you purchase from us, including government or regulatory authorities of the country of transit or destination for customs, quarantine or duty or tax clearance purposes, or for security screening;
  • Your authorised representatives or your legal advisers (e.g. when requested by you to do so);
  • Credit reporting agencies or fraud checking agencies;
  • Our related companies;
  • Our professional advisers, including our accountants, auditors and lawyers; and
  • Government and regulatory authorities and other organisations, as required or authorised by law

4. Security

CS Express cares about protecting the security of your personal information, and we have implemented security procedures to protect the personal information which you provide to us. However, no method of transmitting or storing electronic data is ever completely secure, and we cannot guarantee that such information will never be accessed, used, or released in a manner that is inconsistent with this policy.

5. Keeping your Personal Information correct and up to date

To provide you with the best possible service it is important that we maintain accurate, up-to-date information for you. CS Express will endeavour to ensure the personal information we collect, use and disclose is correct, complete and up-to-date.

6. How you can access your Personal Information at CS Express

You are entitled at any time to request details and a copy of your personal information held by us by contacting us in writing at the address detailed below. To protect your privacy, CS Express may require proof of identity before acting upon your request. Access will be provided unless there is a legal or administrative reason for denying or limiting access.

8. Changes to this Privacy Policy

CS Express reserves the right to amend this Privacy Policy from time to time.